This review and rating reflects the glacially slow and unorganized service. Although friendly, the staff was not equipped to deal with the Sunday evening dinner "rush." The food was good and what you would expect from East Side Mario's.
Upon entering the restaurant, I noticed that there was a wait even though there were many empty tables. The restaurant was relatively busy but by no means anywhere near full. There were also many tables that had yet to be cleared even though the customers had long left. This was a warning for things to come.
Once seated it took a long time before our server finally took our order. From there two children's drinks were forgotten and then they eventually showed up with no straws (which are needed because the cups have lids). After finishing our drinks we were wondering when our salad, bread, and soup would arrive .... Not for over half hour after asking what was going on. Then finally the main course arrives (for the adults) but the kids still have to wait. Also one pasta dish was missing the ordered chicken.
Finally, when it came time to pay the credit card machine did not have any paper left and it took 10 minutes for the final copy of the receipt to arrive. BTW - The same tables still remained uncleared with dirty dishes on them throughout the whole visit.
As noted above, the food was good once it arrived. No complaints there. Though I would suggest to stick to take out until this place gets its act together.