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  • We live in Fountain Hills year around. We have been here a few times for breakfast and it was ok - nothing special but not bad either. Until today...our waitress was horrible. We places our order and 3 other tables walked in after us. All others got their food before us and we only had a breakfast wrap and biscuits and gravy and a bowl of fruit. We asked for our waitress and she didn't come. We asked for lemons which didn't come - we had to ask another waitress who brought them. We asked for a glass of ice...she never brought it. When our food arrived the gravy on the biscuits was barely warm. Grease was pouring out of the wrap - it couldn't be picked up. Had to eat the inside of wrap an toss the wrap. The waitress never came to check on us. When she came with the bill I mentioned how greasy the wrap was. Her comment "well you ate it didn't you". Excuse me? I ate the inside of the wrap. I didn't order a wrap to only eat the insides. And I ordered a wrap so I COULD pick it up. Have you ever heard that the customer is always right even if they aren't? Unfortunately, Phil's just lost a year around customer and if you are a FH restaurant you know you can't afford to lose a year around customer! Service and attitude is everything.
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