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  • When reviewing a national chain, the review should primarily be focused on activities that are highly variable such as: - ambiance (different stores have different layouts) - service (this is highly variable) - Cleanliness (stores vary) - etc. Large chains like BWW are great at being consistent in their food recipes and menu selection, a mango habanero wing in Florida will virtually taste the same as a mango habanero wing in Arizona. This is standard for all large companies, Mcdonalds wants everyone to have the same experience when ordering a Bigmac, regardless of where they get it from, this is the same with BWW because of this my review will primarily be focused on services and ambiance of the restaurant. *Ambiance - The restaurant is extremely clean as it should be for being a little more than a year old. Big screen tv's are plastered on every square inch of the walls. The space is big and wide, being cramped will be the least of your worries. *Service - Due to it being Wing Tuesday the place was swamped and unfortunately BWW was severely understaffed. Based on past experience at other BWW, I waited far too long for my server to come by to take my order. The food also took much longer than usual for a Tuesday, this tempe branch needs to staff appropriately, when in doubt overstaff. *Cleanliness - A+ here, no rants =D *Consistency - They were out of carrots. I repeat no carrots. I ordered the veggie boat that comes with celery and carrots, but again no carrots. They also ran out of cole slaw cups. The supply chain at this restaurant is in dire need of a makeover, they stocked out of carrots and cole slaw cups for goodness sake! Conclusion. Food is consistent with other BWW's I have been to. What sets this branch apart from the rest is its lack of preparation. - Understaffed for an easily foreseen busy Tuesday. - Stockouts of carrots! I love my carrots with my habanero wings! - Stockouts of Coleslaw cups. I hope they fix their supply chain!
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