Review is based off of my to go order. When I walked in the hostess was standing and typing, I said, "hello, how are you?" To which I received no response. After standing there for a couple of minutes in silence, she looks up at me and says "just one?" I think Firehouse subs is better at greeting customers, which really isn't a hard thing. Even a response to my greeting would have been better than nothing.
Now I am standing over here by the order pick up and not a single employee has said a word to me.. At least 10 people have walked by and not even one has asked if I've been helped. I understand I'm not dining in but is it hard to treat every guest with simple kindness?
This is hard for me as the food here is amazing! I feel cheated though as I think plenty of fast food restaurants would treat a customer better. I am a well dressed outgoing person so I cant imagine how someone who didn't look like their "target audience" would be treated.