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  • Just walked out of this horrible outfit absolutely pissed. We arrived at this location at 8:10pm looking for a table for 3. Raptors game 6 was on so it was a full house and long wait was expected, which was fine and we waited patiently. At about 8:50 pm, we saw the couple who came in just before us were seated so we approached the hostess asking if we are next on the list, she said yes but lots of people are just sitting there watching the game, that's fine as long as we know we are next. At this time there were only us and 2 other people siting in the waiting area. Those 2 ordered takeout and got their food at around 9:05 pm. Around 9:10pm, a table (big enough to seat 4) was freed up and we were expecting to be seated. All of a sudden one of the hostess came to the front and seated the two who ordered takeout with their food instead of us. I asked the hostess how come they were seated before us and was told they were here for a long time. I told them we were waiting for an hour already and was told almost half an hour ago that we were next but she said no. I looked at their little book that was supposed to keep track of the waiting queue and it was a total mess, with names in random circles all over the place and no logic of order at all, it resembles a 5 year old's draw book more than anything. Out of frustration I immediately called the store manager and asked him to clarify why we got skipped in line, without even trying to come to the front and sort things out he told me on the phone that the 2 that were seated were next in line and then put me on hold. I tried to take a picture of their messy queue book and the hostess immediately tried to hide it, acting as if they have committed a crime. I regularly go to Boston Pizza for over 20 years, while I have been disappointed before I have never been this pissed off by any of their stores. I would strongly recommend everyone to try their best to avoid this outfit, there are many better choices around the area. If they are as messy and incompetent in such simple task as keeping an organized wait list, who knows what it is like behind the scenes in the kitchen with your food.
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