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  • Had a liter bike dropped off 04/13 for a battery check up (battery provided), full syn oil change, hand grips and tail lights to Zack. I had to finally call them on 04/17 to find out what's going on, Nate answers and said battery was replaced and oil change done but mentioned fork seals need to be replaced (I got this service done 2 months ago by another shop, so I doubt it). I ask what about the tail light and grips I provided, he has no clue and will call me back. An hour later, they find it and it wasn't done so asks if I want to get it done with the fork seals, will be ready by Thurs 04/19. I said no on fork seals but the rest done because that's why I sent it to you in the first place. Nate says okay and will give me a call once its finished. I call Wed afternoon 04/18 to find out they weren't done, I spoke to Chuck who said that it was noted to have the grips/tail light done on Thurs... why on earth would I have simple fixes take 2 days? So Chuck said he will get it done first thing in the morning and offered free delivery but that won't be until 5pm... great. Here I am on 04/19, I get a call 11:50am the bike is finished. So I decide to speak with the service Manager Steve.... no response. Great communication guys... takes a week to do an oil change, replace a battery, hand grips, and a tail light? Something so simple, good luck folks getting REAL work done here. Update 04/19 1500 hours: Steve and Brian compensated $250 off my bill..... 1620 hours: Received the bike with a hose sticking out...
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