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  • TL; DR Don't buy their cakes. Extremely poor customer service My wife recently purchased a cake for her fathers birthday. It was supposed to be the chocolate one. Someone called saying they didn't see the order until that day and wanted to know when it was to be picked up after my wife had already specified on the online order form. My wife replied that it was supposed to be that day. The employee said it wouldn't be a problem. Well, when my wife arrives, literally on her way to my father in laws birthday party, they come out and tell her that because their system didn't process the order, they couldn't give her a cake with the chocolate filling she had ordered but rather it would come with a layer of chocolate chips. That was already a disappointment but since it was still chocolate, she accepted. Well much to our dismay when we cut into it that day, there was a whole layer of vanilla cake instead of the chocolate she ordered and also the chocolate chips they promised!! What a ripoff. My father in law hated the cake and couldn't even finish it. He hates vanilla. If they had properly told us the substitution my review would still be poor but at least my wife could've had a bit of time to bring her business elsewhere. I feel like they stole money from us by lying about the substitution.
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