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http://www.openvoc.eu/poi#funnyReviews
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  • The absolute worst customer service at this store....I had purchased a floor mat from this location and accidentally left it behind in the cart..I decided to call the customer service department to see if it may have been found in the lost and found items and if there was anything I could do to replace it. I was told on the phone by a customer service representative by the name of Chelsea to bring our receipt into the store and they would replace it for us. I made sure to advise her that it was my fault as I had left the floor mat in the cart outside as I was loading groceries and wasn't sure if that would make a difference or not, but she continued to tell me to come back in and she would replace it. I made the trip back to the store to be rudely greeted by the customer service department manager named Heather. I told her that I spoke with Chelsea (who happened to be at the desk as well) and informed her of my situation. She told me in the worst tone of voice "there's nothing I can do because it was outside." I then informed her that Chelsea had told us that this wouldn't be a problem. To which she responded with "you probably talked to someone that doesn't know what they're even doing."...I stood there completely shocked. I told her that I made the trip back for this promised purpose and she stood there and shrugged. I don't mind that the mat wasn't replaced, I just wanted to acknowledge the horrible attitude problem that the customer service manager had given to me. I will be calling the store manager, Glennda Kirk, tomorrow to inform her of this issue as well. I will definitely be sticking to Target and Fry's from now on!
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