My second experience at this salon was excellent, which more than compensated for my first-less than stellar-experience. The first time I went in, the color wasn't good and style even worse. When I called about a week later and explained my feelings, Amy was so kind and accommodating!! I think she is a manager or owner, but personally took care of me and fixed the color. She knew what she was doing, and did it with precision and care. I will definitely be returning in the future!