I recently helped my mother, a senior living in Sun City West, when she needed a new car. Yelp was our starting point. Yelp reviews of Phoenix area Honda and Toyota dealerships generally reflect a polarization at both ends of the rating spectrum, from which I concluded that the probability of having a good experience with any one of them was likely to be a roll of the dice.
We visited nearly half the Honda and Toyota dealers in Phoenix, and discovered that some of them richly deserve their 1-2 star Yelp ratings. Arrowhead Honda was (for us) one of the less impressive dealerships. When we arrived, it was clear that some kind of promotion was underway and the showroom was quite busy. Nevertheless, one of the salesmen approached us and initiated a dialogue. Shortly thereafter, he was paged and asked us to "wait 2 minutes" at a table to allow him to respond to another customer. Twenty (20) minutes later we were still sitting there awaiting his return. We were unable to locate him and finally left.
I have been involved in business all of my adult life, and suspect that this is not generally how Arrowhead Honda does business. Further, we have all experienced lapses of awareness from time to time; these things happen. Having said that, it was annoying.