This place is horrible! We are never coming back. I was meeting 3 of my girlfriends at 9:30 last night. I arrived at about 9:40 and was told that the kitchen is closing at 10 and that I only had 5 minutes to order from the menu. My other girlfriend arrived at 9:45 and they gave her the after 10 short menu, refused to offer her the full menu because they had already turned all the ovens off for the night. My 3rd girlfriend arrived at 9:50 and the front doors were locked. She called us and the manager opened the door for her. When I asked our server what time they closed she said 11. (Google said 12pm). She said google was wrong, straight faced and really didn't seem to care. When we asked the Manager he said 12. When my girlfriend came in there was another couple behind her who were surprised the doors were locked at 9:50 and left. When we told the manager he said oh sometimes the doors get stuck. WTF?? THEY WERE LOCKED! The Manager nor the staff seemed to want to be there and was rushing us to leave. We didn't even order drinks, we finished our food and debated for our bill to be discounted for the next 10 minutes. Oh and the best part, watching our server take shots behind the bar. We asked the Manager what the owners name was and he asked "what is this concerning"? I then was looking for the candid camera ... are we being punked??? Is this for real?? He said he is not allowed to give out his name. Really unbelievable .. I hope he reads this and realizes that he's lost business and on one of their slower nights. Not even an apology from him. Took him another 10 minutes to prepare our bill and I brought my dish to the bar to have it wrapped because ya know all the rushing then we get zero service! When we finally left we went to Jack Astor's next door, thank heavens for Mark, the Manager, we told him what happened and he showered us with love and attention. Super fantastic place to be and 1000% customer service and how you want to enjoy your evening. He apologized for our experience next door and gave us free apps! Can you believe that??? Great karma is coming to this Jack Astor's location and not so good karma will definitely show at Marlowes. I can't even give a Negative Zero star rating for Marlowes, otherwise I would. Stay away from this place, seems staff has attitude and it stems from the top management.