| rev:text
| - Let me start off by saying, I have contacted Hertz customer service 3 times regarding this experience. The employees I spoke to in customer service were my motivation for writing, as they displayed such ambivalence toward this matter. It's offensive to me when a company does not value customer service. I waited 3 days for a return call from a supervisor only to receive a patronizing voicemail wondering why I didn't want their $60 gift card. I only wish I could play the voicemail for more to hear it.
I think yelp is a great platform to raise interest in great businesses. Unfortunately I'm having to use it in another capacity today. I recently received poor customer service from Hertz in Phoenix at their airport location. My motivation for writing this is to help someone else avoid the experience I had, and my greatest hope in writing this is that Hertz cares enough about customer service that they read this and realize how much is it severely lacking at this location.
The individual who issued the keys to my vehicle was very unwelcoming. A man in his mid to late 60s with gray hair. He did not offer any pleasantries, handed me the keys and sent me on my way. This was not an issue for me, but now, for the purpose of the story, definitely worth noting. The vehicle I was issued was dirty both inside and out. There was dried grass all over the floor mats and the layer of dirt on the windshield required a couple cycles of the windshield wiper fluid before it was transparent again. I was in a bit of a hurry and willing to let everything slide up to that point. I've received poor customer service, everyone has a bad day once in a while. I wasn't too happy that the car was dirty, but I wasn't going to be in it every moment. It was while cleaning the windshield that I noticed the check engine light on. At this point I needed to exchange the vehicle. Safety is my number one concern. I brought that to the individual that initially helped me and with no apologies just said listed the cars he had available. After getting another dirty vehicle, I decided to try one more time and got one that was clean with no apparent maintenance issues.
Upon returning the vehicle, I had to visit the office again where I met yet another very rude employee. At this point, I decided after two instances of poor customer service, and difficulty finding a vehicle that was satisfactory, a call to customer service was warranted. I called customer service and was offered a 60 dollar gift certificate. Unfortunately I was not offered an apology, a promise to make it right next time, or even a shred of empathy. I was however, treated poorly as if I had some ulterior motive for monetary gain. I called back a second time hoping to speak to someone more interested in their job title "customer service representative." Unfortunately that employee was the most unprofessional and downright rude of all. I requested I speak to a supervisor and she said, "I just spoke to one, and there's nothing else they will do for you ." I replied that I don't mind waiting, but I would like to make someone aware of this issue. She replied, "Nobody is available and its a 48 hour call back." I did not mind and we ended our call. I just received that call back 5 days later and the message I received was just as disheartening as the experiences I just described.
I am disappointed in this company and without any effort to make this experience right, I can say I will never do business with them again. I encourage anyone else who values customer service, and good business practice not to give them the privilege of your business either.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)