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  • Came here today and went in the drive thru with only 2 cars ahead of me and ordered only 2 Caniac combo meals extra crispy. Paid, then was told to pull up front because of the "special" order of "extra crispy"! Watched at least 5 cars pull out of the drive thru that came after me and still no order. So I walked in and asked where is my order? The "manager" asked at least 4 other employees and they seemed as if they never put in the "special" order! I was then told that because of my "special" order that it takes a few minutes longer! I'm standing there for at least 10 mins at the counter now, and yes I already put in my "special" in the "drive thru" but yet watch other customers get there orders and other cars in the drive thru rolling pass my eyes! The excuse of the "manager" saying because of your "special" order that it takes 5 times as long is a poor excuse because that's my usual order, and "hot and fresh" has nothing to do with it not being fast food! By the way, thinking that a "reward" card for a "box" combo for "next time" waiting now close to 20 mins since putting in the "special" order is absolutely ridiculous! I can guarantee this though, from now on when the employee tells me to pull up front to wait, I will put my car in park right there and then and see if they like making ANYONE behind me wait for "Hot & Fresh" fast food! Bottom line is to make every single customer feel the same as any other paying customer and never make them feel like you know what customer service is all about but don't. The icing on the cake is they even forgot to put ketchup in the bag because they were in such a RUSH to get me my 2 Caniac extra crispy "special" order! Thanks for ruining a normal day for me and my family.
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