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  • Thank goodness for unions, which ensure that supervisors will never have to lend a hand to a meagerly staffed counter. This post office has gotten successively worse in the quarter century I've observed it. The staff are pleasant, but are cursed with lackluster management that simply cannot get it together and schedule appropriate coverage for the customer load. The queue - even in non-snowbird season - is often 20+ deep. Do the math: every transaction takes at least five (usually more) minutes. Snowbirds frequently express surprise and dismay at the line and (wait for it) jump the entire queue, feigning (probably the wrong word) ignorance. Staff do not correct them. Parking is at a premium even off-season because of the relocation of dozens+ of boxes from a downsized post office down the street. The bottom line is that volume of customers has increased to the point that it is ludicrous not to staff appropriately, and bizarrely self-sabotaging of unions not to allow managers to behave as would occur in retail: PITCH IN, OR LOSE CUSTOMERS AND POTENTIALLY YOUR JOB AND CAREER. Once again voting with my pocketbook: I buy every service and supply that I possibly can from a competitor. Regardless of cost. Reward operational excellence. Let free enterprise sort it out.
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