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  • We stayed at the Palms Hotel for the first time this past weekend. We came for the Joe Bonamassa concert in the Pearl Theatre and were extremely happy for the entire weekend. Customer service was outstanding, from check in to housekeeping to valet and including the buffet. Many places buffet service is average or lacking on good attention. We were taken care of by friendly and helpful staff each time we ate there. The buffet was very good, not gourmet, but great value. Food selection was very good and quality and taste as well. Again, if you want top end food with a price to match, go somewhere else but this was good enough for me to be willing to come back even if staying somewhere else in the future. Room in the Fantasy tower was awesome. Clean, spacious, comfortable with a fantastic view. We didn't request a corner room and got lucky. Will definitely request it in the future. Loved the Pearl Theatre. Excellent venue for concerts and shows. Looked like all seats are good. Pool area was smaller than expected for this type of hotel. We were lucky and got chairs on Saturday late morning and went early on Sunday to get our choice. Pool layout and ease was excellent but again needs more lounges/area. I can only imagine how crowded it must be in the summer. Oveall I am willing to return here when the rates are low. The resort fee is bogus but this isn't the only place doing it so I can't fault them. Even the Rio started it recently. Great place to party.
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