My boyfriend and I recently came in and worked with Debby. The experience was lackluster and really uncomfortable at times. Debby was extremely impersonable. She didn't greet us with a smile nor did she really bother to learn our names. My boyfriend had come into the dealership intending to purchase a specific vehicle, but upon learning it was missing a few key features, he wanted to keep looking. Debby did help us by pulling up the Penske online catalogue, but that was about it. No suggesting other models, no showing us what our options would be if we increased our budget, no attempt to close us whatsoever... She seemed absolutely uninterested in helping us make a transaction with Audi. It was the most bizarre retail experience I've ever had.
When she called over a week later in an attempt to follow up, I asked her to send us any new inventory that fit our criteria. We haven't heard from her since.
My boyfriend and I are sales professionals and have been on the other side of the coin. It feels like Debby did not have enough respect for us to think we would actually make a purchase. We're still in the market for a new vehicle, and would probably go back to the dealership, but we definitely wouldn't work with Debby.