Everything was wrong. But they made it right and I appreciated that.
I took a date here for dinner one night. We wanted to watch the ASU game and enjoy some deep dish pizza. Our server must have been 16 years old and brand new at serving. He was so nervous taking our order that he was almost shaking. I felt bad for the kid to be honest.
When the pizza arrived, it was all wrong. The crust was wrong, the toppings were wrong, and we didn't get the side of ranch that my date wanted. On top of this, refills on our drinks were not happening all night either. I went without iced tea way too long that night.
Anyway, when the kid realized how bad he screwed up, he told us he wanted to get his manager involved (we didn't ask for that). Of course we tried to comfort him and tell him it wasn't a big deal (the pizza was still good after all) but he wouldn't let up.
Finally, he brought a lady out who was the manager and she comped us the entire meal and apologized profusely. It was almost over the top the way they went out of their way to give us our order free and came back out with to-go cups for us with iced tea and Coke.
Yeah, the kid wasn't great at his job (yet), but the folks at Old Chicago did go out of their way to make it right and my date and I appreciated that.