We used to come regularly. We've noticed quality going down each time, and this time it was terrible. Won't be coming back. Unless you are here for pancakes, I would compare the rest of their food to a chain like Denny's.
I got the spuds deluxe. The hash browns were barely cooked. They use the cheapest bulk shredded cheese on top of it. The presentation was extremely sloppy. The avocado had brown spots and didn't look fresh. The only reason I ate it was because it was 2:30 and it was my first meal of the day (so really hungry).
My fiance's dish wasn't good either. The toast was burnt. The maple syrup was not the consistency of maple syrup. If it was real at all, it seemed to be watered down in effort to save money and hope their customers don't notice.
They seem to be using more vegetable oil instead of butter now. The eggs didn't appear to be cooked in butter anymore. The egg yolks were dull yellow. They used to be a much richer yellow orange, so unless they got a bad batch, they seem to be going cheap on their eggs too. The eggs used to have salted butter. And they forgot to salt anything. There was no salt at the table and ketchup wasn't offered. But these are service than quality complaints.
The chain is going downhill. They have expanded too fast to maintain quality.
I would recommend skipping Snooze unless you want pancakes. There are many better breakfast options.