Let me start off and say I was a loyal customer for years! I got a ticket in January 2014, and went to Craig Kenny and associates lawyers and got it reduced to a parking ticket, no points on my license & paid the $300. All finished right? No it wasn't because I tried to continually pay my car insurance for 4-5 months afterwords and couldn't figure out why my payments were not going through. I called the office but they didn't answer it just rang off the hook. Time went by and I tried to pay a double payment the following month the website wouldn't work and I couldn't understand why I went through 4-5 months of this hell & by the 5th month the website said I had no account with them however the direct debit (LIFE INSURANCE) was still taking out money from my account, so that statement surprised me. I knew I was late because the website wasn't working and I had placed unanswered calls each month. Basically THEY dropped me with no notification!!!!! No phone call, no letter, no E-mail. I got the ticket on January 9th. They dropped me January 10th with no notification! That should be illegal. They had no problem keeping my life insurance though and taking that money each month though. That's the thanks I get after YEARS of being a loyal customer. I thought Heather Spencer, the head agent played nice but when I got a E-mail of lies saying they informed me when I was dropped, I knew she wasn't in the business of honesty.