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  • I've been a longtime regular customer of Sushi Gen for lunches, take out, party platters. It's one of several sushi joints in my neighbourhood. As of today I am boycotting Sushi Gen. Last night I ordered sushi delivery and when we sat down to eat the tuna and salmon rolls and sushi all smelled bad. They tasted extremely fishy. As a regular sushi eater I know this is not normal with salmon and tuna. I called to complain. To my surprise there was no apology. Just the opposite. I was told the fish was fine. When I asked for a refund I was told they couldn't credit me. This despite the fact they had my credit card number on file. The best they would do was offer me a credit for half the value of the order. They would not apply the refund to my credit card. I was told to remind them next time I ordered delivery. I told them they should apologize and credit me for the entire order. No dice. I was angry enough to get in my car and take the food - which was mainly untouched - back to Sushi Gen. They looked stunned when I walked into the restaurant with the order. I gave it to the sushi chefs and invited them to eat it. They stared at me in silence. Still no apology and no offer of a refund. Unbelievable. I won't be back. This morning I have the runs and a very upset stomach. I will be advising the health department. And I will share my story with all my neighbours and friends.
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