I would give service 2-3 stars but everything else gets 4. I think this issue could be solved with just hiring more people, which it looks like they're trying to do anyways. Went here for lunch on Saturday and got seated pretty quickly outside, but the place was pretty packed! Service was extremely slow. Took them a long time to get one water out (room temp water with one cucumber slice). Then another like 10 minutes until the second water came out, room temperature but no cucumber. We didn't request cucumber or no cucumber so idk why. A group of 6 sat down near us a while after we were seated, they had their orders taken first for some reason. Finally our order was taken, we got 2 superfood got cocoas and a falafel con papas with tofu. They first brought out the hot cocoas, and one of them was spilled all over the cup, we had to ask for a napkin to clean up, they didn't offer to help even though they were the ones who spilled it. It tasted good and was unique but didn't taste as good when it got cold. The falafel con papas tasted delicious but one of the halves was completely ripped down the side when it was served to me. I don't care that much about presentation, it just made it hard to eat. But I'd definitely order it again it tasted really good. Expensive, but worth it for once in a while. I'd come back maybe in a few months to see if their service improves.