This Crowne Plaza is potentially the worst that I've ever stayed at. The room that we got was ok, no problems that we noticed initially. However, there was no hot water, there were cracks in the ceiling (poorly kept up), and on our last night, ants in the bathroom. The outside of the building is also poorly kept up as well - there were leaks from some water source that were continuously leaking and left nasty stains on the building as well.
Worst of all, the service desk never picks up the phone. If that doesn't say that management doesn't care about this business, nothing does.