Very satisfied. I ordered flowers to be delivered for V-Day somewhat last minute and they were delivered on time and the recipient said they looked fantastic. I even had to call and change the delivery date last minute and an actual human being picked up the phone! Im so happy I didn't decide to support the price-cutter online flower shops. It would have been cheaper but who knows what would have shown up and I doubt I would have been able to call to change the delivery date :-)