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| - My initial experience with Arcadia required me to wait 50 minutes after my appointment time. I filled out this patient satisfaction survey and was contacted by Arcadia a day later. Arcadia offered me a second visit at the $40 introductory price. I accepted.
6 months later I come to my appointment, having forgotten about the "deal" I was offered. I explained to the manager who greeted me that I was here for a free cleaning. She immediately, and rather rudely and bluntly, corrected my error. "I'm the manager here, and I would never approve a free cleaning!" she snapped at me. I apologized and said I might have been mistaken, that perhaps she could check my file. She did and discovered my offer had been $40. She also made the point to me that, "the dentist and hygienist from your last visit are no longer with us," presumably to comfort me.
I proceeded with my cleaning. Before the cleaning officially began my hygienist, Ms. Briggs, gave me a minute or so pitch on why I should buy a Sonicare from their office. When I mentioned buying it off Amazon, she stressed that if I purchased it from their office, I would receive a 2-year warranty, and that their Sonicare was the newer version, as opposed to Costco. It is a weird feeling to have to turn down a saleswoman who is inevitably going to be cleaning your mouth for the next 45-minutes. Your dentist's office shouldn't be pushing Sonicares like a street vendor. If you want to offer them, that's fine, but it shouldn't require a patient to have to (multiple times) turn down your sales pitch. After I turned her down I then spent the next 45 minutes dealing with one of the most painful cleanings I've ever had. When I was done Ms. Briggs informed me that I should expect to be "sore" tomorrow because of how bad my gums were. Every time I spit, for about an hour after, my spit was rust colored from blood.
I'm 31 years old. I've gone to two other dentists for the duration of my life, one of whom, Dr. Michael J. Cooley of Chandler, is rated as a top Arizona dentist. I tried Arcadia because it's next to my new office. With that being said, I've never had a cleaning that was anywhere near as painful as what I received, nor have I ever had a hygienist tell me I was going to be sore for the next few days, nor have I ever been spitting blood out for hours. Ms. Briggs then, at the conclusion of my cleaning, informed me she'd like to schedule my next appointment in "4 months" because that was how bad the situation in my mouth apparently was. Again, not one dentist or hygienist has ever, in my entire life, ever recommended I come every 4 months.
The conclusion I've reached: Arcadia "Modern" Dentistry is in fact very modern, if we assume that "modern" means focusing more on profits than people, firing dentists and hygienists because they're just cogs in the profit-making apparatus, attempting to get you to come 3 times a year to boost their profits, and trying to make a hard-sell on Sonicare's as you're propped back in a chair with a bib on. I'm going back to my old dentist. Sure he's not close to my work, but his office isn't owned by some corporation. It's just him and his name is on the door. If the future of dentistry is making the experience of going to the dentist like buying a car or life-insurance, I'll take the old-fashioned approach over Arcadia's "Modern" dentistry any day of the week.
UPDATE: Upon posting my review I was contacted by Arcadia Modern Dentistry the next day. They told me they saw my Yelp review, were sorry I felt the way I did, and would be refunding my $40 cleaning fee. They assured me my feelings concerning their business practices are not accurate. I do appreciate that they reached out to me.
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