UPDATE 3/23: Received an email from Slice and our order has been refunded. Thank you.
Never had the chance to taste their food but will never order from them again. I mistakenly ordered from the SLICE app for pick up... my fault obviously so once i received the confirmation email and realized they did not deliver to my address i called to have the order canceled. Apparently it was too late (15-20 min after the order was placed) and they refused to refund anything including a tip that was for delivery. I acknowledge that I accidentally ordered for pick up but I had no vehicle at the time nor would they remake for later. My husband is a restaurant GM and wasn't impressed with their lack of customer service. We will never recommend this joint... nor the Slice app! They got an earful as well since the girl who was supposed to immediately get a cancellation instead took 12 min to tell me they don't deliver to me (already knew at that point!) and never asked to cancel first per my request.
I prefer restaurants who will work with the customer, not against them. I'm now out over $50 (including a tip that i will now consider stolen since they did nothing to deserve a tip!!) and my son will be admitted to Levine's tomorrow without his requested Pizza dinner... thanks Bisonte, it's a shame you are out for money and not good reviews. We all know a pizza and 2 subs don't cost you what we paid you! You could have worked w us a little.