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| - Admittedly, I didn't have time to shop around and when my insurance provider informed me their preferred shops guarantee their work for as long as you own the vehicle, I figured it was worth a shot to go with their recommendation. At first glance, Gerber makes a good impression with well-kept grounds, a clean and modestly furnished lobby, and accessible staff in pressed uniforms. A coffee pot brews in the waiting area for guests and bottled water is available upon request.
My adjuster conveniently worked out of this shop and I was in and out for my estimate in about 3o minutes. I appreciate the relationship Gerber has established with a variety of insurers to bring ease to an already frustrating experience.
I was told the parts for my vehicle would be ordered ahead of time and I could bring my SUV back when they arrived to avoid unnecessary downtime. I do not carry rental car insurance, but Gerber stepped up to the plate and paid up to $20/day for a rental with Enterprise, whom they also have an established relationship. On the day I brought my vehicle in for an expected 5-7 day repair, Enterprise met me at the shop and drove me to their lot to pick-up a car.
4 days later, my car was ready. A slight shimmy in the wheel brought me back to the shop. Gerber picked up the tab for another rental so I wouldn't be car-less for the few hours it took them to correct the issue.
I primarily dealt with Brian Hinton, who followed up with a phone call the next day to make sure all was well. Awesome customer service, fair pricing, fast turnaround, and professional from start to finish. This place knows how to earn and retain customers, including this one.
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