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| - My husband and I should have known that the application process was the first sign that this was not the place that we should do business with.
We worked with our realtor and we found a great property that we were interested in, and was told to put in the application right away. We drove down to the office to turn in our application in person, on a wednesday afternoon at 4. The place was a ghost town. We tried calling the office, and knocked on the office door and no one was there. They do not have business hours posted on their building or website, and were under the assumption, from our experience with other realty companies, that they would be open until 5 pm. We called our realtor and he was puzzled as to why they would not be there. He got a hold of the lady that runs Shannon Day and she told him that their hours are 9am to 3pm Monday -Friday!! I do not understand how one expects to have a successful business when your hours are 9am to 3pm.
Come to find out that she is the only one who runs the place and is almost impossible to get a hold of. Our application was accepted, although it took almost a week to get an answer back, we also have no idea the name of the owner or where he is located.
We loved the property, and decided to give it a shot and move in. We gave them our deposit (which included a $250 cleaning deposit, and they stated that they were going to bring in a cleaning service to do some basic carpet cleaning and wipe down of walls, toilets, etc.)
Come moving day once we got really close to the walls and got up close and personal with the house we discovered that the walls were filthy, even the ceilings seemed to have some sort of browish yellow splatter on them, even in the bathrooms! The kitchen was the worst. The vent above the stove had old caked on yellow grease which took forever to get off and the tops of the vaulted ceilings in the kitchen (which are almost impossible to reach, just by the way they were designed) had red spaghetti like sauce splatter on them. The walls were dirty and looked like they hadnt been cleaned in a long time, the showers had black mold in them and they had obviously not been cleaned. The only thing that had appeared to be cleaned were the toilets.
The first night that were supposed to be moving our stuff in was spent in hours of scrubbing walls and cabinets, baseboards, and painting mismatched half assed paint jobs that were very visible and looked horrible. I dont even know why someone would bother in painting a patch on a wall that does not match at all.
When we ran our vacuum cleaner throughout the house for the first time and our entire canister in the vacuum was filled with fur and dirt, like it hadnt been vaccumed in a long time, and my husband also cleaned the carpets and the water that was being sucked up in the machine was pitch black. It was very obvious that the place had not been cleaned. Most of our money so far has been put into cleaning and painting pure neglect and stupidity. We take pride in our home and dont settle for our home looking dirty with mismatching paint. We contacted Shannon Day so they could send a repairman out to fix the oven (the oven would not ignite and cook food) and that took 2 weeks, the only time that they responded right away was for a plumbing issue. We have only been in the home for a few months and over the last month a few drawers in the kitchen broke because the design of the home builders was to STAPLE the drawer tracks in. My husband had to fix that by hand and secure it to ensure it wouldnt break on us again, but whos to say that others wont break and thats something that Shannon Day isnt going to have someone come and fix. Overall the home is older, but if it was cared for properly by previous tenants then we would not be having these issues, which is frustrating that things are slowly failing on us. Overall, so far, i'm not very happy with Shannon Day.
One Good thing out of this is that we have really nice neighbors next to and across from us.
I'm nervous to see how we will be treated come the day that we move out.
Only time will tell, but I wont be surprised if it all goes sour.
When it comes to doing business with this company....you have been warned.
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