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  • I've only eaten their pizza once and it was a take out order. The pizza was pretty good, but not mind blowing. It's more of a New York style pizza crust, really long, thin slices. We had a bit of a fiasco when trying to pay for the pizza. When we called to place the order we asked the order taker if they accept the entertainment book's $5 off coupon and she said yes. When we went to pick up the pizza they took one look at our coupon and said they wouldn't accept it. This was quite frustrating to us since we specifically asked about that type of coupon. The girl who took our phone order was even there and she just said that she didn't realize that was the type of coupon we were asking about. After much debating back and forth the cashier had the owner step in. He eventually agreed to honor our coupon but he wasn't happy about it. I thought one of the well known rules of customer service is if you promise something to a customer you should follow through. I guess Simonetti's missed that lesson. While their pizza was ok, I'd rather go to Papa John's or Pizza Hut to avoid arguing with the manager over the price.
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