I want to love local delivery services that aren't just Fedex/UPS/USPS, but on the third day of attempting to deliver to a business address after 5pm with no visible way for me to affect the process (aside from lengthy phone conversations which I had yesterday) I'm starting to wonder if I could hire Postmates to drive to Amazon's warehouse instead...
Update: the consistent answer from Amazon/Ontrac was that their special Same-Day Service was only able to deliver things between 4pm and 9pm. That's interesting, and massively inconvenient when delivering to a business that closes at 5pm... but they said they would try to put it on an earlier truck to deliver before 5pm. That never happened, on Day 3 apparently they decided that it was undeliverable (with no notification to me all day) and so Amazon is helpfully sending me a new shipment to my home address...
...via Ontrac Same-Day.
And so today, I get a notification that this new package is already out for delivery as of 7:30AM, a full 7 hours earlier than the last shipment was ever able to get on the truck! We'll see if they deliver before 5pm to my house, or if perhaps this truck's route is indeed 10 hours long. Or maybe it's "out for delivery" and just sitting in a parking lot until 4pm to make their "4-9pm only" logic make sense..? Either way, raising the very interesting question of why they would have a crappy late route for business addresses downtown a few miles from their warehouse, and a super-early-morning route for residential addresses in uptown...
Hire me, Ontrac, I will redo your logistics for free.