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  • I visited this location on 1/18/16 with my wife. When we walked in there was no line but we waited over five minutes to be acknowledged. Not the biggest deal in the world. However, there was an employee name Ruby (pretty sure that is her name) who was off and gathering food for herself to take home that was causing the back up. I think the manager should have had her wait until the customers were helped but again not the biggest deal. However, the thing that was a big deal is that while she was gathering her food she started to chop up the teriyaki chicken and I guess some of it got on her fingers. She could not resist washing that teriyaki goodness off her hands and instead opted to start sucking on and licking the hell out of her hands. Ok that's pretty gross but at least she won't touch anymore food or utensils right? WRONG! She went back in for more and and chopped up more food and was touching the cutting board the where they chop the chicken. Then she went right back to sucking on her fingers! I had already ordered teriyaki chicken and they chopped up my order on the same cutting board using the same utensils that she just slobbered on. I did pay for the meal but asked for a manager. There was no manager on duty but the person in charge that I spoke to told me that she can't say much to that girl because it was only her second day. I get it, she is new, but it makes sense to me that before you allow people to handle food you tell them that they can't put their fingers in their mouths. They remade my order using new utensils and a cutting board and gave me 10% off coupon (wont be using that) and sent me on my way. I called the corporate number and they told me they were sorry and that they would send the info to the area manager but it felt very scripted. Just watch what these people are doing because there is clearly a gap in training their under the management and this is a pretty big health department violation.
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