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| - I can't speak for the quality of the cakes at this place - but customer service was the WORST of any vendor I've had to deal with for planning a small wedding.
The woman who runs this bakeshop agreed to a consultation, only to reschedule twice. Which would be understandable under normal circumstances, except she did not get in touch to let me know of said re-scheduling - I had to call her bakeshop a number of times to find this out myself.
At the consultation, she apologized for having only 2 basic flavour samples, which I am pretty sure were basically leftover cupcakes from an event she catered the night before. She took our details and info about the cake, said it would be no problem for her, and filled out an order form, assuring us that she would get in touch by email to iron out the particulars soon.
Two whole weeks passed, no email. I followed up by email, no response. I called her bakeshop - she seems to ignore 95% of phone calls. I don't know if she is understaffed or screening calls. I got through once, at which point she apologized and said she would send an email by the end of the day.
That didn't happen either. Another couple of days passed, at which point she finally sent an email apologizing for the "delay" with no explanation.
I decided to give her a chance as it was the holiday season - I thought things may be busy. I sent her the info she requested, while at the same time politely expressing discontent with how the situation was handled thus far, and stating that hopefully the process would be easier moving forward.
I never heard back from her after that.
While no cash had yet to be exchanged, there was an ACTUAL ORDER in place at this point, and she just decided to drop it without letting me know. She had all of my contact details.
No note explaining why she couldn't go ahead with the order for whatever reason.
Just overall disappointing, style over substance, and potential wedding-ruiner.
Update: A friend pointed out a recent google review to me in which someone had a VERY similar experience in dealing with this business. It's so upsetting to see that the owner seems to treat her customers this way quite regularly. It's so unprofessional and disrespectful. I'd advise anyone to take their business elsewhere.
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