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| - The only reason I didn't rate it one star is because I've been before and gotten great food and great service. Every other time, though, has been during the week when the owner is there and his son is in the kitchen cooking. This is my first time going on the weekend, and it will also be my last time.
We stood at the counter waiting to order for about five minutes while the lady behind the counter took a phone order. There were two people in the kitchen cooking. After ordering, we sat down to wait for our food. And we waited. And we waited. After 20 minutes of waiting for a cheeseburger and a 6" cheeseburger sub, I went back up to the counter to ask if it would be much longer. I was told it wouldn't only be about another minute (but I think they lost the order because I had to take my ticket back up to the counter and she pushed buttons on the register.....all before telling me it would only be another minute).
So I sat down to wait some more. Ten minutes went by and after we watched people who had come in after us with a larger party get their order, I was done. I told them I wanted my money back; we'd go some place else. I was told the food was coming off the grill. Yeah, I was kind of told that once already. Fool me once, shame on you. Fool me twice, shame on me. I said I didn't care and wanted a refund. Over 30 mins for a hamburger more than exceeds my patience level, especially when the place isn't crowded. No one (besides the family that came in after us) was waiting for their order.
I was refunded the money and left. I didn't see it because I had my back to her, but my granddaughter saw it - the woman behind the register was rolling her eyes at me and giving me a dirty look. That sealed it for me.....never again will I go to Rudy's
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