After spending 200 bucks on lingerie for me, my husband tried returning a top that was missing a hook. He wouldn't know he's a man and quite frankly idk if I'd even notice it in the store as it's 2 pieces, but of course and understandably so you cannot try on the bottoms. The piece that is missing is the piece that connects the 2. Very disappointed. Waste of money on something we can't use. They could have switched out the top, i would've happily kept the bottoms. We have tons of shops between centennial hills and your location. He went there because of the name and the reviews but what a bust; never again. I run a business so I understand policy, but as a manager myself I also not that not everything is black and white. There are some gray areas and sometimes you just have to do what's right and what will ensure a returning patron. Your staff blew it. I will never return and you can bet I will tell at least 10 people. What kind of business do you want to run?