Started going there in 2007. Initially I had Heidi. Loved the placed. When Heidi went on maternity leave I transitioned to Sarah. Loved Sarah at first. But then she became inconsistent and I felt completely rushed. The phone is NEVER manned. I would call several times throughout the week and it would go to voice mail. I did leave voice mails asking to schedule an appointment and no one returned my calls. They offer free bang trims to regular customers. I tried to make an appointment for that and the receptionist (in a very snotty tone) told me they don't schedule for that. She told me any stylist could cut my bangs. I beg to differ!!!! Tried that and came out with 1 in bangs. HORRIBLE. Second time I tried this I insisted my stylist did this because she knows my style and my hair. They gave me a lot of flack. Final straw was last summer when over the course of 5 days couldn't get a hold of anyone to schedule an appointment. What happened to this salon?!?!?!?