I have been with this office for over 10 years and yesterday I felt like I was completely invisible. At 10:07 I called the office to make them aware that I had been stuck in traffic due to a horrible accident and that I was just down the road. I arrived at 10:13... 3 minutes past their 10 minute rule. I was turned away at the reception desk and asked to reschedule the appointment I had waited over a month for. Visibly upset I left and called the office from my car, I was immediately transferred into voicemail and have yet to hear back from the office. Here is a snippet from their mission statement: Our clients aren't just patients to us--they're family. When you walk through our doors, we're glad to see you. When you call, we don't keep you on hold. When you leave a message, we call you right back.