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| - 2 parts to the review..
First comes to the actual experience my group of 7 and I had. The second is how Noemy Avalos, the amazing manager took care of the matter.
We began on a positive note when our male server took our drink order and explained thoroughly about the process of ordering from the menu. He was very polite, patient, and knowledgeable. Once our drinks were delivered, we had a new server, Natali. After she took our orders, our experience quickly became negative, as our food orders were all mixed up and half the food came out much later than the rest. Natali was kind enough to take off 2 items off our bill that took over an hour to arrive. We were already in a rush to catch a show, and we decided to settle up as quickly as possible.
When Natali delivered the bill, there were items that were added that weren't ordered. We had to explain that these extra charges were in fact not ours. She brought a new bill out, without explaining the automatic 17% gratuity that was added. Because of the amount of time spent waiting for food, we decided to settle using 1 visa card, and worried about splitting the charges within the group afterwards since we were out of time.
Due to the rush, we tipped an extra $50 on top of the automatic gratuity, which was NOT deserved. While signing the receipt at the cashier, Natali should of mentioned that tip was already included. We understand that we should've spent a bit more time reading over the bill, but with 8 people rushing to catch a show, we weren't fully able to analyze the receipt.
We let Noemy Avalos know of this matter, and she not only decided to give back the $50, but she offered to refund the entire tip $100+ back. Amazing manager, and a pleasure to talk with.
We will return, when we come back to Vegas for EDC 2014. :)
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