This place is the bomb! I started going to Firehouse Subs after being fed up with Subway for the last time (Subway=poor service at nearly every location, unpredictable quality). I couldn't ask for more polite cashiers and staff. They all appear to be very eager to please. I guess you could say I'm boring because I've only ever ordered one item from their menu, which is the Hook & Ladder sandwich. Also, if you like soft drinks, they have one of those really cool fountain drink machines with over 150 flavors. If you're a fan of hot sauce, they have about 30 to choose from.
The decor is detailed and the restaurant always seems to be clean. My only suggestion would be to put something else on TV besides sports but I guess that's the main type of customer that Firehouse attracts. It's not enough to keep me away, though. I'll continue to come here as long as they keep up the great service and excellent quality.