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| - This review is based on my overall experience.
Tattoo experience: I recently finished a back piece with BKS and the artwork is phenomenal. The tattoo experience itself would be worth 5/5 stars. He is a visionary, and I am honoured to wear his work. He has a gentle hand and despite the scale of my back piece, the first three sessions did not scar one bit. He's also really easy to talk to! I really recommend going to BKS for dragons, kois, and phoenixes. I constantly get compliments, and I really believe you get what you pay for with BKS. While this is my largest piece, it was the least painful. I had four sessions with BKS to finish my back, three of which were me filling out cancellations - props to Raymond at the front desk who was very diligent and friendly over the phone to offer cancellations and confirm appointments. Sometimes I wouldn't be in a talking mood when he called due to poor timing, but he was still kind over the phone, which I greatly appreciated.
Front desk experience: Besides the amazing artwork that the shop puts out, the thing that keeps me coming back to Chronic Ink (I've been following their work since 2012 and have gotten tattooed at the Pacific Mall, Yonge, this, and I have an upcoming appointment at their soon-to-be relocated Toronto location) is their customer service. I feel like the front desk is a hit or miss depending on who you get. From experience, I remember Mikey and Raymond as the ones who I'd want to talk to at this location for consults, deposits, cashouts (though talking to Tara is fun in itself - I say this because I haven't interacted with her for any consults, or through the phone, but she was always sitting by to provide opinions in a non-snobby manner). At the Yonge location, there is Becky, CJ and Whitney, who are all so patient and kind (I have posted a review for Whitney elsewhere because dealing with her was one of the greatest customer service experiences I have EVER received).
The reason this review is not a 5/5 is because of the times when I'd get people who don't seem like they'd want to help or are in a rush to get your money. I am getting something that is going to be on my body forever - I would appreciate it if they acted like they cared. I understand this is a popular tattoo shop, but how the front desk treats me is what snagged me as a customer in the past, and it will be what keeps me coming back in the future. In my opinion, having great artwork is only half of customer acquisition. The other half is customer service. Whenever I get the people who are "miss", which happens more often than I'd like, I reconsider taking my business elsewhere. If not for previous experiences with kinder front desk, and the incredible tattoos that this shop puts out, this review would be a 1/5 or 2/5 based on those "misses". I honestly think their artists would be even more booked if customers had a better experience with the front desk.
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