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| - I will just give facts and you can determine. On Jul 14 I brought in my Galaxy Note 5 that I dropped and the screen was slightly cracked, but the screen was not working. I was told it would cost me $284.00 to fix, with 1/2 down for payment. (I was also told that they would have to fix the back screen because it was also cracked for an additional $75.00, but would give me 50% off of the $75.00, $284 plus tax was total). Later on Jul 15, they called and said my phone was ready (good service, $310 repair), and when I picked it up that day, the speaker microphone was not working. Luckily I had not driven home before I tested it. I sat for an hour for Brian to determine that the microphone part was missing and must have dropped out when he was repairing the phone. They would have to order a replacement part since he couldn't find it, and it would take 2-3 business days to get which would be Tuesday or Wed. Brian said they would call me when the part arrived. Also, my stylus was not in its space, and had been left in the repair area. I did not drive back to the store and said i would pick it up when I came in the following week. I did not hear from anyone by Wednesday, so on Thursday (jul 21) I called and talked to Raymond who stated he did not know anything about the ordered part. Brian called me back apologizing that he had not told his manager about ordering the part. He states the part was ordered, but had not come in yet. (why didn't someone call me to advise me?) They "hoped" the part would be in sometime on July 25 or 26. Raymond and Brian called on July 25 to say the part arrived and to come in and give them 30 min to 1 hour for them to replace the part. It took about 30 minutes after I arrived (thank you). Raymond stated they had a hard time finding the part and had to eat some of the cost... They apologized again, which I appreciate but it could have been avoided.
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