Walked in the door and greeted with a sour face. Clearly someone who didn't want to be working. Not the cheery kids place welcome I was expecting. Then when I asked for the extra plan she said she already rung me up and couldn't help me. I asked for the manager who was very pleasant and professional and fixed the issue within seconds.
If someone doesn't want to work at a people oriented business, choose a different path but don't make your customers feel like you're doing them a favor.
If it wasn't for the manager I would give this experience a one star.