| rev:text
| - It did not get off to a great start, but since I've started writing this review at the beginning of my meal/breakfast, things did look up.
Waited about 5-10 minutes at the entrance of the restaurant - no benches to rest on while waiting for someone to notice me and seat me. There are chairs in the lobby all the way across the lobby and hallway, but then I'd never get seated because no one would ever know someone was waiting.
I asked if there was a reservation under [breakfast companion's name], and was told no. So I said I'd just sit first and wait (being 7 months pregnant makes sitting very attractive). Waitress grabs 2 menus and we walk in.
So I pass by a table laid out for 3 and I stop and ask if we can sit here because we are a party of three. The server was annoyed that I didn't say that in the first place because now she had to go back and get another menu. I didn't make a huge deal out of it, but thought her comment was unprofessional.
I asked for coffee and orange juice and as I was waiting at the table, I heard her, quite loudly, talking to the other waiter about what just happened. It wasn't like she was cussing me out or even bad mouthing me (although the tone was definitely not a nice one - more of a complaining/funny/annoying thing that happened at work today tone). She was talking in the "back" of the restaurant, past the double doors that led into the serving hallway. But because those doors were open, the entire dining room could hear her. Extremely unprofessional given that this was a restaurant often used for business breakfasts.
After leaving the hotel, and taking some time to cool down, I called to let the hotel know about the acoustics of the dining room and pass on the fact that the servers in the back hallway should be careful as to how loud they are when discussing the customers.
I know this might just sound petty to some of the readers out there, but I know that I would appreciate knowing if the dining room could hear me talking about the customers. If she wants to complain (and I do understand how the misunderstanding happened and felt marginally bad that she was inconvenienced to have to take the 10 steps back to get another menu) she is free to do so behind my back (just not in my coffee please). I just didn't appreciate the entire dining room (there were about 3 other tables) hearing her comments.
The food/breakfast was good. Coffee refills were prompt, and other than the indiscretion at the beginning (before my companions arrived, thankfully) there were no issues. The hotel did give me a call back to try and understand the situation and I tried to be as balanced as possible including the role I played in inconveniencing her about the menu. Still, in a professional setting, I think that people need to be aware of their surroundings or the acoustics of their immediate area.
I appreciate the call back from the hotel manager and would probably be willing to eat at the Muse again and will definitely still stay at the ritz the next time I travel here).
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