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| - It was only 9 days my grandma was a patient with Infinity but in that time, we got such great care for her in our home.
My grandma had been seen for a non healing wound, when released she was sent to the first rehab. After not being watched, she choked on food, was sent to ICU where she recuperated enough to be sent to another skilled nursing facility. In turn when my grandma had swelling, they sent her to another hospital. The doctor tending to her suggested it would be better if we brought her home rather than release her back to the previous facility.
We got a phone call from Anelise the next morning, she wanted to meet with me and my mother at the hospital so she could get a feel for what we needed and to explain everything that would happen. She was able to arrange for next day release for my grandma to come home. Within 24 hours we had Regina, a registered nurse, come to our house and explain more stuff, go over medication and ask if we had any questions. She assured us that there were no stupid questions, to ask whatever came across our minds in regards to care. The next day we met Shahera who would be my grandmas CNA. Her job was to come help bathe, change and monitor my grandmother daily. More reassurance was given to us.
Just a few days later, Regina told us we would have hours to days left and it was time to notify family. She also told us what to expect. We were given a booklet on signs the end was coming for my grandma. She hugged us as she left that day and we truly felt cared for and prepared. We just didn't think it would be just over 24 hours later that we needed to make the last call.
When my grandma passed away, I called the hotline. I gave them my phone number, and Alex called back to say he was on his way. When he arrived, he confirmed she had passed and prepared her for the mortuary to pick up. He went over things with us step by step, he stayed until she was gone. He listened to our stories of grandma while we waited. He also hugged us when he left.
Everyone we had contact with at Infinity made this process easier. We were treated with care, we never felt pressured to make any decisions to change how grandmas treatment was going. The call center was great at not making us feel silly for calling at the crack of dawn with questions. They sent medications quickly. Supplies came with our CNA.
I cannot express enough praise for how easy Infinity made this transition for my family.
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