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  • I love this company and usually their customer service is great but not this time... Okay so I purchased a groupon for this company and first off did not realize it was only for this location but once I really looked at it figured that out. AND since a family member knew that I loved this company purchased one for me too. Once discovering that I needed to go to that location and realized that the groupon expired on Oct 1st (which I bought it in the middle of August so not very long to use) and redeemed September 22 I called to order so it would be ready when I got there, which made it easier for me as I was traveling from east Mesa to pick up this order up. I called on Sept 21 to see what I needed to do since I had the groupon and they said I could call in my order when I was on my way but couldn't order online with a groupon which was totally fine. So I called to order, the girl on the phone seemed rather bothered by the fact that I was calling in an order, I explained that I was coming from Mesa with a groupon. I did not know that I needed to say I had two. Or that it would even be an issue but when I got there and pulled out my groupon the girl at the counter rolled her eyes and gave me a look. She whined at me and asked if I had told the person on the phone that I had two groupons. I said no and that I didn't realize I needed to. She then started whining again at me repeating multiple times that if she let me use both of the groupons for that visit (keep in mind they were in two different names) that she would get fired! Who tells a customer that they can't do something bc they will get fired?! I've been in customer service for 15 years and have always found a solution for a customer! NEVER have I ever said I couldn't do something bc I would get fired! So instead of taking the two bundtinis like I ordered I only took the one and don't really have the interest in using the second groupon as I really don't want to drive all the way back there for poor customer service! If your location is going to offer a groupon don't be rude about it when someone comes to use it!
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