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  • I had been going to Blush on a fairly regular basis for the past couple of months. The customer service has never been great (most of the techs are rude and act annoyed when you come in and tell them what you need done), but the price was right, so I always sucked it up. After all, most of the techs do a decent job (although one woman who did my dip manicure acted so annoyed and rushed with me, that it was no surprise I had 3-4 nails pop off within days, despite my other dip manicures lasting for 3-4 WEEKS). But after today, I will not be back. I had emailed 48 hours ahead of time for an appt, as their website requests. I was hoping to get a pedicure with my daughter so I wanted to be sure we had an appt. However, after receiving a response asking which location I wanted, despite that info being in the subject line of my message (which I then gave that info again), I had never heard back so I wasn't even sure we had an appt scheduled. I figured we'd take our chances and go in. The guy rudely informed me they were booked until noon. I nicely asked him if he could check and see if we had an appt booked, since I had emailed about it but never heard back. He snidely asked, "how long ago did you email??" I replied Thursday morning. As he's looking through the emails, he rudely says, "you probably scheduled the wrong location." Again, no, I clearly specified Sun Prairie. He finally finds my email and says "you didn't give a date, so no appt." My email from two days ago clearly said "I was hoping to make an appt for *this Saturday*....". Never before have I had any establishment be confused about the words "this Saturday" and need an actual date. I pointed this out to him and he just shrugged. I understand mistakes/misunderstandings occur, but there is never a reason to be so rude to your customers (especially when the misunderstanding was on them, not me.) So my daughter and I headed to Kelly Nails instead. I refuse to patronize establishments, like Blush, that are so poorly lacking in customer service.
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