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  • I ordered three sandwiches to go and when I got home, I discovered that two of them were not what I had ordered- they were both completely different sandwiches containing ingredients against our dietary restrictions. I called the store to explain what had happened, and initially they were refusing to offer a refund, or even the sandwiches I had actually ordered! After plenty of arguing, the manager offered to replace my sandwiches if I drove back to the store- he refused to have them delivered to my house, since my order was placed in store and not delivery. Am I expected to unwrap my sandwiches in the store when I'm handed the bag to ensure that my order is actually correct?! It's ridiculous that I'm expected to drive back to the store and waste my time and gas, just for their incompetence. I am amazed how this subpar customer service is deemed acceptable. Those two sandwiches went uneaten. I will not be returning to Jimmy John's in the future. This is no way to treat a customer.
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