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| - I am expressing my great DISAPPOINTMENT with the service I received from The District in October 2009.
In the beginning of October, I approached The District to see if it would be possible to bring about 70 to 100 people on a Thursday night at around 10:30 p.m.. Not only did they say it would be great, they would have drink specials and have the happy hour menu available to our guests. And also, the manager had told me and another colleague there's hardly any business on Thursday, so it was great to have an organization interested in having a mixer at The District. Thursday night came, the level of customer service and professionalism that the manager gave us was HORRIBLE! The way he treated me, others and the fact that we brought about 70 to 100 people there itself was definitely something to remember. NOT only did they lie about accommodating our large group obviously The District could not do so, nor did the management team care to do so. The place was already crowded with other guests which is great for them HOWEVER, the manager never tried to accommodate all our guests which they knew we were coming! ...for seating, passing out menus..the only way people were able to order if they were seated which they couldn't, some individuals were waiting a very long time for a drink that cost $15, there were no drink specials besides the beer and possibly the wine, I never I saw the menu, but I do know people were not happy with purchasing a tiny drink for $15 a pop! The manager did speak to another individual with my guests at one point and had told him, individuals can not get drink specials at the bar, however, there was nowhere to sit , the majority of the tables were already pre occupied. Also, the executive director of the non profit organization that I work for had ordered just a Dr. Pepper, he gave the bartender a $20, received the drink and never received his change, when he asked the bartender, the bartender took his name down and did not give him his change. HE HAS YET TO RECEIVE HIS CHANGE FOR A DR. PEPPER.
I never received a thank you for bringing people to The District that night. IT WAS VERY DISORGANIZED AND VERY UNPROFESSIONAL TEAM AT THE DISTRICT.
Also, the manager had said to me and the executive director that we would receive free valet parking since we were at The District, we had to pay over $40 for parking. It was a very frustrating night.
Bottom line, we truly did not feel welcome at The District. I was put in the predicament where I had to clear up confusions and make my guests feel welcomed. At one point had considered having a kickoff party and/or mixers at The District, bringing over 100+ guests, but after the customer service/treatment everyone received from the management team and wait staff, I am now reconsidering ever utilizing The District and the Sheraton. As for myself, I was very disappointed and had expected great service.
THIS IS THE FUNNY PART! I did receive (a week later) an email from Heinrich Stasiuk, District GM. Very insincere apology, THE FUNNY PART...he attached the email to the ongoing inside conversation between the managers stating I was difficult (sorry but you promise me certain things, should be able to keep it!) also stated in the email "but they made good money from us" .if you are a business or non profit organization trying to find a place to hold your mixer or dinners, I hope either you reconsider or let them know you've read my review! Since I was difficult, I'm sure they will remember me and the fact they probably made about $3000+ off of my guests.
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