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| - Dealing with Real Property Management in Las Vegas has been a recurring nightmare.
I am a property owner. I went looking for a management company to help me rent out my house after I moved. My first contact there (the saleswoman) was actually pretty wonderful. She'd always answer my calls and questions and was punctual and extremely helpful. The second I signed up, I was handed off to someone else and all of that changed.
First, the scheduled inspection happened two weeks late. Then they were supposed to report back to me on items in the house that needed to be repaired and any other suggested changes. That never occurred, even though there definitely were some items. I eventually walked through the house myself testing every little thing I could think of and had to either repair it or call someone in to repair it, to get the house ready.
They advertised professional photography of the place by a guy who knows how to take pictures and from what angles. The guy who did it showed up (days late) whipped out his iphone and quickly took pictures (no flash) for about 5mins before leaving asap.
The pictures that made it online into their advertisements were small, grainy, and some of them were blurry. There was no concept of trying to show the house, just random rooms from random angles. They made the house look considerably worse than it really was.
I sent repeated texts and emails to have the ads revised, and that took almost a month, and I had to take the pictures myself, and send them to someone else since the fellow who did them originally and put up the ad refused to make any changes.
They had almost three months' lead time to find me a tenant. With two weeks to go, exactly ONE person had come to look at the house. They called me to, of course, have me show the house since the person who was supposed to was "on the other side of town" (so, me doing their work, yet again).
Fed up with their incompetence, and with only two weeks to go before I was to move, I notified them that I was cancelling their service, effective immediately. I, of course, got a call a few days later letting me know that they had someone who wanted to look at the house, but, surprise, I would have to be the one showing it. I had to inform them that we had cancelled service.
But, it gets worse. When I signed up, they had a one-time service fee of $245, plus a $400 advertising fee, payed up front. Then they have a 10%-of-rent fee and an early-termination fee of three months' rental fees.
When I terminated the agreement, I figured it would be a legal battle to get my initial fees back since they were incompetent and didn't do anything they had promised to. So I told them I wouldn't fight them for the initial fees, but I wouldn't pay any early termination fee.
Well, guess what? The other day, two months after I thought all was said and done, I get a bill for not only the early termination fee, but also for the rental fees in the meantime, for a place they never rented much less collect any rent for!
This is an amazingly incompetent company, with startlingly blatant greedy motivations. I'm talking to a lawyer about the situation, but for anyone considering them, whether an owner or a tenant, just stay away and learn from my mistake.
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