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  • We have gone to this chain many many times before, never an issue until last night. Our server Angie was a disappointment. She took a good 15mins before she even came over to greet us and take our drink order. She insisted on taking our drink order first and then once we had our drinks she would take our order. Little did we know it would take another 10mins for them to arrive. We did not see her wait on anyone else, so why the lateness??? Who knows? We waited a good 45 mins for our food, during that time no drink refills were offered. We asked different servers twice, nothing. We asked the hostess for napkins when she was nearby seating others, she said she would and we never saw her again. Finally when our food arrive we asked Angie for drinks and napkins. It still took another 10mins. At this time we told her she should be asking other servers for help if was overwhelmed...... her reply "I did but they were busy too" I don't think that's true as there were empty tables around us.... servers cleaning and clearing tables. We spent two hours there, two hours too long. The only reason I gave them 3 stars was because of the food. The food was fine, it's the service that really disappointed us and ruin our dinner. Never again will we be back to this particular Chili's. A little note to Angie: after your initial late arrival, we could careless about your personal life. That will not make up for the 15mins we had been waiting for you to take our order. Just apologize and take the order.
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