I wasn't too concerned about their lack of courtesy and I chose to ignore the unwelcoming (mostly indifferent) employees, but what really got me was the ...not one -but two- hairs found in my food. Nasty! I politely asked that the dish (philly cheesesteak) be removed from the bill, since I was obviously disgusted and not going to eat the rest. When I looked at the bill I realized they removed only the main price but not the $2 for the additional toppings. Uncalled for. All of it should have been removed! Even if this didn't happen, I have to say the food was nothing I'd be back for. I was thoroughly disappointed considering I had read good reviews. I also think it's in poor taste to add 18% gratuity when it was two adults and a few kids; especially considering the waiter never once refilled our drinks or did anything other than to take the order and bring the food. He didn't even have to bring the bill to the table! (We were waiting so long, we just decided to head to the front and ask for it). All in all, it was just a bad/overpriced experience for nastiness (hair), food that wasn't anything special, and service that was far from good. Like someone else said, they didn't even bother to say thx or come again or anything when leaving. Not that it would have made me come back! Also, the restaurant was filthy. The bathrooms were pretty gross and I got a sneak peak at the kitchen while entering the restroom and I was no longer surprised to have found the hairs in my food. Would not recommend this place to anyone who has expectations of decent food and sanitary conditions or friendly service. This is a NO GO.