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  • Sadly, we had to reach out to another local glass company for an emergency board up last night. Our daughter's home had been broken into, via her sliding glass door. The door was smashed in and we needed help. Because the other company had good reviews, we reached out to them at approximately 6:45 pm. We spoke a gentleman that asked that we text him some photos and he would get a s price and a board up. Naturally, we were stressed. But because he answered and sounded as if he were taking action to resolve this, we felt comfortable in knowing that help was on the way. Unfortunately, we were wrong. After having gone back and forth with several texts, regarding cost and location, we had not received any follow up for two hours. I reached out and said "it has been two hours." To which the individual responded, via text: "Call Kelly's!!!!" (Yes with 4 exclamation points). My comment was "It took you two hours to let us know?" His reply: "As they will board up in 30 minutes." WOW~ What a disappointment they were. What was already an unfortunate incident, had now escalated into a really stressful situation. That is, until we called Kelly's Glass Service! Surprisingly, Jerry, the Service Technician answered the phone, got our address, and was on his way within minutes! He followed up with a courtesy phone call to alert us of his distance and estimated time of arrival. And he showed up, on time, as agreed. Jerry was courteous and friendly. He was meticulous in his clean up of the damage, and was very informative regarding our options for the board up! Kelly's got there, did the board up it was finished at 11:00 pm. And Jerry did it with a smile! So, take their competitor's advice: "Call Kelly's!" Do not waste your time with the other companies that do not respond or show up! Thank you to Kelly's, Jerry, and the Customer Service! we received!
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